The Hourly Service Program (HSP) is a pre-paid program providing customers with access to Cansel’s team of professionals throughout Canada and the United States (California). Program hours can be used for support on any survey, Autodesk and mapping products purchased from Cansel. This program is used to keep our customers at the forefront of their industries by providing training, workflow optimization, project specific assistance, onsite support and consulting services.

What’s included in the HSP?

• Services include, but are not limited to:
  • Technical support via telephone, e-mail, remote desktop and on-site support
  • Customized training (not scheduled training – please use course P/N)
  • Needs analysis
  • Project assistance o Configuration
  • Hardware and software integration
  • Standards development
  • Scanning data integration
  • Drawing conversion and attribution
  • Database development
  • Programming
• The HSP includes free travel time within 50 kilometres of any Cansel office. Additional travel charges will apply at half the HSP hourly rates for outside these areas.
• Availability 8:00 am – 5:00 pm and after hours, for services such as network implementation or training. Additional charges may apply.

Services are tracked on a 5 minute basis. On-site training or on-site support calls have a minimum 4 hour charge out, plus travel time, if applicable.

Any files or data developed on-site are provided to the End-User. Any and all data developed is for the sole use of the End-User, unless otherwise agreed to by both parties in writing.